Complaints Handling

Introduction

Ever wondered how to turn an upset patient into a loyal patient?

• Through this course, you’ll discover proven strategies to help you handle patient complaints confidently.
• You will learn how to listen actively, communicate professionally, and resolve issues in a way that supports both patient satisfaction and your practice reputation.
• By the end of this course, you will  feel confident in your ability to provide patient-centred care whilst upholding the highest standards of professional accountability and compliance.

On successful completion of this course:

To help us to continue to improve future training and course structure, you will be requested to complete a short feedback form.

1 hour of verifiable CPD will be awarded, meeting the GDC requirements for verifiable CPD.

A certificate will be issued to the learner on completion of a short assessment.

You will need to gain 80% of the total marks.  

You will also receive a Reflection Log Sheet, which allows you to reflect on your learning experience and can be used with the certificate as verifiable GDC evidence.